Terms & Conditions
Effective from 1 September 2026.
1. About us
Youstrology and Born on the Cusp are trading names of Youstrology Ltd, a company registered in England and Wales under company number 17129063. Our registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
You can contact us at youstrology@gmail.com.
2. What these terms cover
In these terms, “we”, “us” and “our” mean Youstrology Ltd. “You” means the person booking the service.
These terms apply to reports, consultations, readings, workshops and events provided online or in person. The service description, price and anything included in your booking will be shown on the relevant website or booking page.
3. Booking and payment
Please check that you have selected the correct service before completing your booking.
Your booking is confirmed when you receive a confirmation email. Payment is due at the time shown on the booking page or invoice.
If you are unsure of your exact birth time, please tell us rather than guessing. Incorrect or incomplete information may affect your report or consultation.
You must be at least 18 years old to make a booking.
4. Consultations, reports and events
We will provide the service described when you book and take reasonable care when preparing it.
Online consultations are normally held on Zoom. Face-to-face consultations, workshops and events will take place at the location shown in the booking details.
Please complete any questionnaire and provide the information requested by the stated deadline. If information is late, we may need to move the consultation or report delivery date.
Delivery dates are estimates unless we have agreed a fixed date with you. If there is a significant delay, we will let you know.
If you arrive late for a consultation, it may still need to finish at the original time.
5. Cancellations and rearranging
If you book online or by telephone, you will normally have 14 days from receiving your confirmation email to change your mind. Email youstrology@gmail.com within that time if you wish to cancel.
If you choose a consultation or service taking place within those 14 days, you are asking us to begin providing it before the cancellation period has ended. If preparation has already started when you cancel, we may deduct a fair amount for work already completed. Once the service has been fully provided, you will not normally receive a refund simply because you have changed your mind.
After the 14-day period, please give us as much notice as possible if you need to cancel or rearrange. You can normally move your consultation once without charge if you give at least 48 hours’ notice.
If you cancel with less than 48 hours’ notice or do not attend, we may keep a reasonable amount to cover preparation already completed and appointment time we could not refill. We will not charge more than our genuine loss.
Tickets for workshops or events taking place on a particular date may have different cancellation arrangements. These will be made clear before you book.
If we need to cancel, we will offer another suitable date or refund the part of the service you have not received.
These cancellation arrangements do not affect your legal rights if a service is faulty or has not been provided with reasonable care.
6. Recordings and personal information
Online consultations are normally recorded so you can watch them again afterwards. Zoom may also create a transcript or AI-generated notes to help us prepare your report and follow-up.
Your recording will usually be shared through an unlisted YouTube link. It will not appear in public searches, but anyone you choose to share the link with may be able to watch it.
If you would prefer the call not to be recorded, let us know before your consultation.
We handle your personal information as explained in our Privacy Policy.
7. The nature of our services
Our services are intended to provide insight, reflection and practical guidance. Astrology and other identity frameworks may be used as part of the process.
Consultations are interpretive and subjective. We cannot guarantee any particular outcome. We share our insights based on what we see in your chart, but how you choose to use that information is up to you.
Our services are not a substitute for medical, mental-health, legal or financial advice. Astrology should not be used as a replacement for advice from a suitably qualified professional.
8. Using your report and materials
Your report, recording and other materials are for your own personal use or internal use within the business they were prepared for. Please do not sell them, publish substantial parts, remove our branding or repackage them as your own work without our written permission.
You continue to own the information and materials you give us. We will only use them to provide the service, run the booking and meet our legal responsibilities. We will not publish your name, testimonial, report or story without your permission.
9. If there is a problem
Please email youstrology@gmail.com as soon as possible and explain your concern. We will try to resolve it fairly. Depending on the circumstances, this might include correcting a report, repeating part of the service or providing an appropriate refund.
Nothing in these terms removes or limits your legal rights as a consumer.
10. General
These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you keep any consumer protections that apply where you live.
If one part of these terms cannot be enforced, the rest will continue to apply.
The version of these terms in place when you book will apply to that booking.